Purrfect Pet Care

Reviews about Purrfect Pet Care

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  Maxine Barfoot Review added: 2018.10.01

  ★ ☆ ☆ ☆ ☆
  Hi All
  
  Unfortunately (having never had a problem with this store before) I had to return my kitten's 2nd collar as the clip had broken. It took over a week to contact the manager and the other shop assistants were not able to make exchanges without her authorisation.
  
  When I finally spoke to the manager she said that she could not offer me an exchange as the collar was clearly worn. I'd had it for around two weeks (I would have expected the product to stand up to far more wear than that). She told me that the store could not afford "good will gestures" and that the manufacturer had refused to refund to the store. She wouldn't give me any details for her contact at the manufacturer who'd refused to help and proceeded to talk over me whilst I tried to explain my problem. After about 2-3 she turned her back on me to serve a customer who had just walked in when there was an assistant on hand able to help the other customer.
  
  The collar was priced at £2.50 and I'm quite angry that this amount should be considered a loss given I've spent around £50 in the store over the last month.
  
  My experience shows that as long as you are a paying customer you should be well treated but should you have a problem with any of the products you are unlikely to receive help/customer service.
  
  What happened is a shame as smaller stores rely on their reputation which they have ruined in my eyes.

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